![]() ![]() Next select Custom for the Outgoing Email SMTP Settings to use.Test your mailbox settings to make sure that your inbound connection is successful.The non-account specific information is as follows: This can be done via the Exchange Online Remote Powershell ( ) or via the web based exchange admin tools. Please note, before beginning that IMAP must be enabled for the Office 365 Mailbox you want to connect to HelpSpot. However, we now recommend using HelpSpot's API integration with Office 365 as Microsoft will soon be disabling IMAP and SMTP basic authentication functionality. IMAP/SMTP settings can be used for Office 365 mailbox setup. Legacy Mailbox Setup - Office 365 IMAP/SMTP Your Google Suite / Gmail mailbox is now connected to HelpSpot. If you are setting up your default mailbox you will also want to got to Admin > Settings > Email Integration and select your new mailbox as the default sending option.Also ensure that the bottom two checkboxes are checked if provided. Make sure that the email account listed on the permissions confirmation screen is the one that you want to integrate with HelpSpot.Connecting an Google Suite Mailboxīefore beginning this process make sure that your browser is signed into the Google Suite mailbox that you wish to integrate with HelpSpot. If you are migrating from existing IMAP and SMTP connections for your mailboxes, we recommend first disabling your old mailbox, then following the steps below to create a new mailbox connection. ![]() Google Suite email is received and sent via Google's API using oAUTH authentication. Google G Suite and Gmail Email Connections are now configured using the mail authentication flow instead of traditional IMAP and SMTP sending settings. Mailbox Setup - Google G Suite and Gmail Email Configuration Your Microsoft / Office 365 (Exchange Online) mailbox is now connected to HelpSpot.ġ.2. ![]()
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